Debt Collection Specialist

NA

Summary of role
The Debt Collector is responsible for reaching out to individuals or businesses to collect overdue payments on outstanding debts. This role involves communicating with debtors through various channels, negotiating payment plans, and maintaining records of collection activities. The Debt Collector must exhibit strong communication skills, persistence, and a professional approach to resolving delinquent accounts.

Roles and Responsibilities
•	Contact debtors via phone, email, and letters to inform them of their overdue accounts and request payment.
•	Negotiate payment plans or settlements with debtors to recover outstanding amounts.
•	Maintain detailed and accurate records of all collection activities, including payment arrangements, follow-up actions, and debtor communications.
•	Skip tracing to locate debtors whose contact information is outdated or unavailable.
•	Resolve disputes, provide information on outstanding balances, and clarify payment requirements.
•	Monitor payment compliance and follow up on broken payment arrangements.
•	Achieve monthly collection targets and key performance indicators.


Qualifications and Experience
•	Minimum HSC or equivalent.
•	Minimum 2 years or more of experience in collections, customer service, or in a related field.
•	Very fluent in both English and French

Skills
•	Excellent negotiation, communication, and interpersonal skills.
•	Proven ability to manage difficult conversations and maintain professionalism under pressure.
•	Strong problem-solving skills with a keen attention to detail.
•	Basic computer proficiency, including experience with collection software.
•	Persistence and resilience in achieving objectives.
•	Effective time management and prioritization skills.
•	Demonstrated ethical and compliant behavior in all collection activities.

Working Conditions
•	Typically office-based, with potential remote work opportunities.
•	May require flexible working hours to reach debtors in different time zones.