Customer Success Officer

We are currently seeking a Customer Success Officer to join our team, who will help us deliver exceptional experiences to our customers and ensure their satisfaction.

Key Responsibilities:
•	Act as the main point of contact for customer inquiries via phone, email, and chat.
•	Provide timely and effective solutions to customer issues, ensuring their satisfaction and retention.
•	Build and maintain strong relationships with clients by understanding their needs and helping them maximize product or service use.
•	Collaborate with other departments (e.g., sales, technical support) to ensure seamless customer service.
•	Assist in creating and delivering customer reports and analyses using Excel.
•	Handle communication in both French and English, ensuring clarity and professionalism.

Qualifications:
•	Minimum HSC (Higher School Certificate) or equivalent.
•	Proficient in French and English (both written and spoken).
•	Strong skills in writing emails with excellent communication etiquette.
•	Good proficiency in Microsoft Excel (data entry, report creation, basic formulas).
•	Ability to multitask and handle customer queries efficiently.
•	A proactive approach to problem-solving and customer care.

What We Offer:
•	Competitive salary and benefits package.
•	Opportunities for professional growth and development.
•	A supportive and collaborative work environment.


If you’re ready to take on this exciting challenge, we want to hear from you!