Customer Success Champion

We are seeking motivated individuals who thrive on helping others. Solve customer inquiries, recommend solutions, and build rewarding relationships - all in a fun, positive work environment!

Ready to take the next step? Submit your application through MyJob or by email. To stand out, take the initiative and call us for an online interview! Our team is available between 2:00 PM and 3:30 PM, Monday to Saturday, to chat on +230  212 8327. Don't wait - call today!

Key Responsibilities: 

Be the Servecalls Hero for Every Customer:

• Respond promptly and professionally to inquiries via phone, email, and live chat, ensuring clear and accurate information is delivered – after all, at Servecalls, informed customers are happy customers!

Resolve Customer Challenges with Servecalls Savvy:

• Actively listen to customer concerns, investigate issues thoroughly, and propose effective solutions or recommendations. We don't just answer questions, we empower customers!

Champion Customer Success - The Servecalls Standard:

• Maintain detailed records of all customer interactions and transactions to ensure seamless experiences. At Servecalls, exceptional service is the foundation for every interaction.

Foster Teamwork and Loyalty - The Servecalls Spirit:

• Collaborate effectively with colleagues across departments to guarantee customer satisfaction and build lasting relationships. We believe happy teams lead to happy customers!

Embrace Continuous Learning - The Servecalls Advantage:

• Proactively participate in training opportunities and leverage resources to stay current on product knowledge and best practices in customer service. We are all about continuous learning. 

Requirements:

• 1-2 yrs Customer Service (Call Centre preferred): You've got the experience to solve customer mysteries.
• English Master (written & verbal): Clear communication is your superpower.
• Problem-Solving Pro: Untangle customer challenges with ease.
• Data Guardian: Keep customer info safe, no exceptions.
• Multitasking Marvel: Thrive in a high-volume environment, efficiently handling multiple tasks simultaneously.
• Tech wiz: Conquer MS Office & customer service tools.
• Shifting Sands: Flexible schedule (shifts, weekends, holidays) Work hours: 12:00 PM - 9:30 PM UK Time

Work Environment:

• Full-Time Schedule: This is a full-time position requiring you to work five days a week, Monday through Saturday.
• UK Hours: The work hours will follow UK time, running from 12:30 PM to 9:00 PM daily.
• Plaine Lauzun Call Centre: You'll be based at our vibrant call centre located in the Industrial Zone of Plaine Lauzun, Mauritius.
• Commute Support: To help ease your daily commute, we offer commute assistance in certain regions of Mauritius (conditions may apply).

Compensation:

We offer a competitive salary, benefits package, overtime opportunities and prospects for career advancement. If you are a driven, results-oriented individual who is passionate about customer service, we encourage you to apply.

Company Overview:

At Servecalls Ltd., we're the bridge between offshore outsourcing and onshore results.

We are a leading provider of Business Process Outsourcing (BPO) services, dedicated to exceptional customer service for our clients.  Integrity, teamwork, and a commitment to excellence are core values at Servecalls. As a Customer Success Champion, you'll be an integral part of our team, with opportunities for growth and development.