Customer Service Agent- German
- Plaine Wilhems
- Negotiable
- Permanent
- Added 03/11/2024
- Closing 03/12/2024
- MOVATE Recruitment Team
Login to apply
Technical Support Engineer - German
Language | - Native or near native speakers of German
- Good command over English and French
- Good German speaking skills
|
Technical Skills | Required Skills: - Knowledge on storage
- Troubleshooting experiences and related 3rd party software and hardware
- Basic networking concepts
|
Soft Skills | Required Skills: - Excellent verbal and written communication skills
- Good listening skills
- Problem analysis and Problem solving
- Customer service orientation
- Quick learner
|
Prior Experience | |
Customer Skills | - Rapport building skills
- Friendly and understanding
|
Roles & Responsibilities | - Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
|