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Customer Service Agent- German

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 03/11/2024 
  • Closing 03/12/2024
  • MOVATE Recruitment Team
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Technical Support Engineer - German

 

Language

  • Native or near native speakers of German
  • Good command over English and French
  • Good German speaking skills

Technical Skills

Required Skills:

  • Knowledge on storage
  • Troubleshooting experiences and related 3rd party software and hardware
  • Basic networking concepts

Soft Skills

Required Skills:

  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Prior Experience

  • 6 months – 1 year

Customer Skills

  • Rapport building skills
  • Friendly and understanding

Roles & Responsibilities

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Movate (Mauritius) Ltd

 

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