Customer Experience Manager

Seeking a Customer Experience Manager to lead support operations, optimize processes, manage escalations, and enhance customer satisfaction. Strong leadership, CRM expertise, and analytics required. Gaming knowledge is a plus. Make an impact in a fast-paced, digital team.

Want to build and inspire a world-class support team in a fast-paced digital environment?

We’re looking for an experienced Customer Experience Manager to join our team and report directly to the Head of Operations. This role offers the opportunity to shape our customer service operations while ensuring our customers receive exceptional support.

What You’ll Do:

• Lead our Customer Support initiatives.
• Develop and implement efficient support processes.
• Monitor team performance and ensure adherence to KPIs.
• Act as a liaison between Customer Support and other business departments.
• Oversee contact queues and handle escalated customer interactions.
• Provide insights from customer feedback to enhance the customer experience.

What You’ll Need:

• Proven experience managing customer service teams.
• Strong leadership and communication skills.
• Familiarity with contact management systems (e.g., Salesforce, ZOHO, Freshdesk).
• Analytical mindset for monitoring and improving performance metrics.
• Knowledge of online sweepstakes or gaming is a bonus.

Why Join Us?

• Lead a passionate team and make a direct impact.
• Enjoy competitive pay and benefits.
• Grow your career in a fast-paced, innovative environment.

Take your leadership skills to the next level—apply now!