Compliance Solutions Team Leader

NA

BDO is an international network of independent public accounting, tax, and advisory firms (The BDO network), which perform professional services under the name of BDO (The BDO Member Firms). This global organization provides advisory services in 167 countries, with around 88,000 people working out of 1,800 offices worldwide. The BDO Global Office supplies services to these BDO firms worldwide. 
The Compliance Solutions team is part of the Global Risk & Compliance Department.  The main role of the team is managing and supporting BDOs compliance software solutions.

Summary of role
This is a full-time, Team Leader position in the Compliance Solutions Team, with participation and some responsibility in multiple areas: Application management, Product support, VIP firm user support, Vendor relationships, Communication, Management backup and entry-level people management.
The position is gradually being developed into a more independent, Mid-level position critical in managing our widening portfolio of compliance tools, therefore the ideal candidate will show ability and willingness to further develop themselves.

Roles and Responsibilities
• Acts as a functional administrator for three important compliance and reporting tools (the necessary product training will be provided)
• Contributes to Level 2 (business) product support for the above tools, including offering tailored support for VIP firm and Global Office users
• Gets involved in managing internal stakeholders and business relationships alongside the Senior Manager
• Will be able to gradually get involved in understanding product roadmaps, providing business support for ongoing product development and related processes
• Contributes to and/or creates product-related communication, including product documentation, tutorials and demos, BDO World websites, reporting and dashboarding support, training, regular maintenance and firm champion communication
•  Acts as temporary backup for the Senior Manager of the Compliance Solutions team as needed
• Supervises the Compliance Solution Coordinator(s)

Qualifications and Work experience
• Bachelor’s degree or equivalent
• Minimum 2 years of work experience in a comparable line of work in an English-speaking corporate environment (this should not be the first full-time job of the applicant)

Skills
• Ability to learn the compliance software tools at a power user level (training will be provided)
• A solid working knowledge of MS Office applications
• Demonstrable, high-level knowledge of English, both oral and written
• Experience in international corporate communication
• An organized person, good at documenting activities, strong attention to detail
• A strong support mindset
• Entry-level people management/supervision
• Competence and confidence to act as occasional backup for Senior Manager