Community Manager

We are hiring a Community Manager with Graphic Design skills to create content, manage social media, and oversee interactions for City Clinic Port Louis and Grand Baie. The role involves collaborating with departments to share content and staying updated on healthcare communication trends.

We are hiring a Community Manager with Graphic Design skills to create content, manage social media, and oversee interactions for City Clinic Port Louis and Grand Baie. The role involves collaborating with departments to share content and staying updated on healthcare communication trends.

Strategy & Planning:

• Develop and implement a content strategy that aligns with the clinic’s brand, services, and patient care objectives.
• Create and manage an editorial calendar with key posts, health tips, events, and promotions.
• Adjust the strategy based on emerging trends, patient feedback, and audience insights.

Visual Content Creation:

• Design platform-specific visuals (Facebook, Instagram, LinkedIn, etc.) that reflect the clinic's brand and maintain consistency across digital platforms.
• Produce health-related infographics, educational stories, carousels, short videos, and animations to inform and engage the community.
• Use creative tools (Photoshop, Illustrator, Canva, etc.) to produce high-quality graphics for both online platforms and physical displays within the clinic’s facilities.

Community Management & Engagement:

• Publish content according to the established schedule and engage with the community through comments, private messages, and inquiries.
• Foster patient engagement by running health quizzes, polls, and sharing relevant health trends.
• Facilitate discussions in a positive and professional manner, ensuring alignment with the clinic’s values and fostering trust with patients.

Event Planning & Coordination:

• Plan, organize, and execute events that promote the clinic’s services, such as health awareness days, patient workshops, and promotional events.
• Coordinate with internal teams, suppliers, and external partners to ensure smooth execution of events.
• Oversee event logistics, including communication, scheduling, promotion, and participant engagement to ensure successful outcomes.
• Ensure that events align with the clinic’s goals and drive positive community engagement and brand visibility.
  
  

Analysis & Reporting:

• Monitor and analyze content performance (reach, engagement, click-through rates) using tools.
• Adapt content strategy based on data analysis and feedback from the community.
• Prepare regular reports to highlight the impact of social media efforts on patient engagement and clinic visibility.

Monitoring & Innovation:

• Stay updated on the latest trends in healthcare communication, community management, and graphic design.
• Draw inspiration from industry best practices to ensure that the clinic remains a dynamic and trusted presence both online and within its facilities.

Requirements:

• Proven experience in community management with a strong understanding of social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Expertise in graphic design (Photoshop, Illustrator, Canva, etc.) with the ability to create visually appealing content.
• Fluency in both written and spoken French and English.
• Experience using performance tracking tools.
• Creativity, adaptability, and a commitment to fostering a supportive online community.
• Ability to work collaboratively with the clinic’s staff and departments.
• Willingness to work at both City Clinic Port Louis and City Clinic Grand Baie locations.

We Offer:

• A fulfilling role in a fast-paced, patient-centered environment.
• Opportunities for ongoing professional development in both community management and healthcare communication.
• A competitive salary based on experience and skills.
• The opportunity to contribute to the clinic’s growth and enhance patient engagement through creative digital strategies.