Collections and Recovery Agent

The Collections and Recovery Agent will be tasked with the application of the different strategies as defined in the Recovery process, policy and strategy manual to have delinquent and default accounts regularised and/or to provide credit solutions to customers.

Responsibility

• Call customers who are overdue on their accounts until the account is regularised and update customers' file.
• Discuss with customer on credit solutions as defined per the Collections and Recovery Process, Policy and
  Strategy manual.
• Ensure that repayment discussion with customers are well recorded on the Collections and Recovery systems.
• Ensure that submission timeline are respected with no delay to internal as well as external stakeholders 
• Strict adherence to the Collections and Recovery process and policies, internal policies as well as regulatory
  guidelines. 
• Adopt proper records management principle as defined by Cim Finance in terms of upkeep and filing of
  documentation.  

• School Certificate
• Communication and Listening skills
• Negotiation Skills
• Fluency in English and French
• Ability to use Microsoft Office tools(Excel, Word, PowerPoint)