Coach Formateur F/H

Participate in the skills development of new employees through coaching sessions, debrief and workshops

Coach Formateur F/H 

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

• Participate in the skills development of new employees through coaching sessions, debrief and workshops
• Draft initial and ongoing training materials/modules
• Responsible of writing the processes of the training department and ensure their update
• Provide initial and ongoing training to employees according to the different operations/projects
• Ensure the follow-up of employees (build the specifications of training actions, use the appropriate pedagogical tools, ensure that employees have assimilated the knowledge...)
• Correct evaluations (exercises, call handling)
• Manage the upgrading and upskilling of employees. Provide product and process updates and ensure proper understanding among employees.
• Assist and support new employees in the processing of customer handling as part of the integration
• Be responsible for the development of the skills of employees who do not achieve the objectives (proximity monitoring)
• Analyze the results of the training and set up the new specificities (establish the assessments, reports, and reports of the training sessions)
• Ensure reporting of training to its hierarchy (dashboards, displays of results, etc.)

Your distinctive profile

• Graduate with at least 2 years of work experience in similar roles 
• Knowledge of French accounting 
• Knowledge of IT tools, MS Office and ERP

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…