Client Services Administrator

The Administrator will be responsible to manage the day-to-day administration of a varied portfolio of corporate structures and to maintain and develop a wide knowledge and understanding of corporate administration generally, to include anti money laundering, compliance, and relevant legislation.

JOB PURPOSE

Responsible to manage the day-to-day administration of a varied portfolio of corporate structures and to maintain and develop a wide knowledge and understanding of corporate administration generally, to include anti money laundering, compliance, and relevant legislation.

RESPONSIBILITIES:

Involved in the daily operations and administration of a portfolio of clients. He/she will be client-focused, with excellent communication skills and the ability to operate successfully under pressure. He/she will also be responsible to: 

• Assist in convening meetings of directors/shareholders, attend board meetings and prepare minutes.
• Assist in effecting customer due diligence (CDD) as per AML Code and maintain an updated list of CDD for all companies.
• Work with immediate/subsequent reporting line(s) to ensure all internal /statutory /investor deadlines are met, as applicable.
• Oversee the mentoring and training of new junior administrator(s) ensuring that they receive a balanced assignment of entities, adequate technical support, supervision, and provides timely performance feedback.
• Ensure the timely billing of clients, completion of internal audits, monitors accounts receivables, time sheet input and the maintenance of current entities information.
• Ensures workload is evenly balanced and distributed between junior administrators and plans and co-ordinates the coverage of portfolios of entities during absences for vacation/sickness.
• Communicate regularly with team members to ensure they are informed for all charges to relevant work practices, laws, regulations, processes, policies and procedures in support of the delivery of corporate administrative services.
• Ensure that all businesses are conducted in accordance with internal policies and procedures and the rules, guidelines and expectations of the local regulator.
• Deal with day-to-day administrative tasks associated with the portfolio of clients and to assist other team members where required.
• Attend audits and inspections from authorities.
• Liaise with banks for account opening, payment processing and transaction monitoring.
• Assist on new incorporation requests.
• Deliver work as per MSAs and relevant KPIs 
• Any adhoc duties / projects prescribed and assigned by the management be required which are appropriate for the role and business needs.

The above is not an exhaustive list of duties. Fulfilment of additional duties as and when required is expected from the Administrator. 

REQUIRED QUALIFICATIONS

• Bachelor's degree in a related field or ICSA (partly qualified candidate will be taken into consideration)
• Minimum 1-3 years' experience in the Global Business Sector or equivalent
• Experience in a similar role would be an advantage

REQUIRED COMPETENCIES

• The individual is well organised and has a track record of working to tight deadlines
• The individual needs to be highly organised and has very high attention to detail in a digitalised environment
• Able to multi-task, prioritise and manage time effectively
• Ability to work under pressure and strict timelines when required
• Competent at the advanced level of MS Office Word and Excel
• Excellent communication and writing skills
• Customer focus
• Action orientated