CUSTOMER SERVICE ADVISOR

NEUTRATECH MAURITIUS IS LOOKING A DYNAMIC PERSON FOR OUR AFTER SALE DEPARTMENT. WANT TO JOIN US NOW GIVE US A CALL ON 58614315 OR 52742400/52742426/52742425

MAIN FUNCTION:

To ensure a premium service to our customers and a smooth, accurate and timely flow of communication between customers and our Technical Dept for an efficient and effective follow up of repairs ,replacement and Installations.

RESPONSIBILITIES:

• To undertake an efficient and personalized reception of customers’ queries as per established standards

• To deal promptly and efficiently with customer complaints
• • To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customer’s expectations
  • To perform a thorough verification and pre-intervention investigation of Customer Machines as per established procedures and secure customer approval for all remedial work to be carried out

  QUALIFICATIONS & EXPERIENCE

  •  SC
  • At least 2 years’ experience in a customer-facing environment

  • SKILLS & COMPETENCIES

    • Excellent communication skills
    • Effective listening and problem-solving skills
    • Excellent planning and organisation skills
    • High sense of commitment
    • Ability to work under pressure and meet deadline
    • Ability to work after office hours