Sell, restock and merchandise items of the boutique and provide customer service as per standard
ROLE RESPONSIBILITIES | ||||||||
1 | Take part in training and implement accordingly | |||||||
2 | Keep superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
3 | Ensure product knowledge of items at the boutique | |||||||
4 | Describe product features and details accurately | |||||||
5 | Recommand and display items that match customer’s needs | |||||||
6 | Adapt display as per day theme/festivity | |||||||
7 | Ensure high level of quality services are delivered to guests at all times | |||||||
8 | Handle and monitor of guests complaints and the relevant follow up action required | |||||||
9 | Interact with guests to obtain feedback and suggestions for improvement | |||||||
10 | Establish and maintain continuous and fruitful contacts with customers | |||||||
11 | Answer any query from guests by having a sound knowledge of all items offered for sale | |||||||
12 | Maintain outstanding store condition on visual merchandising standards | |||||||
13 | Help and anticipate guests in their choices | |||||||
14 | Recommend, give advise and guidance on product selection to guests | |||||||
15 | Participate in Eco Standard/Sustainable Responsibility set by the hotel | |||||||
16 | Ensure sales target are met, provide optimum customer service and assist to increase company’s growth and revenue through sales maximization | |||||||
17 | Promote upselling | |||||||
18 | Make inventory of equipment and material for stock control | |||||||
19 | Report any breakage, defect, loss of operating equipments and accessories to Superior | |||||||
20 | Follow up billing | |||||||
21 | Ensure energy saving (electricity, water) | |||||||
22 | Follow the set procedures for opening and closing the boutique | |||||||
23 | Ensure that the boutique is always clean and tidy | |||||||
24 | Display boutique’s window and arrange items creatively as per standards | |||||||
25 | Prepare a receipt for guests when a sale is closed and record the sale (cash or credit) | |||||||
26 | Prepare cash and credit summary, balance the account and submit all cash, receipts and credit summary to receptionist on a daily basis | |||||||
27 | Ensure that all sale figures are input on the system | |||||||
28 | Ensure sufficient stock of items at all times | |||||||
29 | Make requisitions of items when minimum stock is reached | |||||||
30 | Properly store the items to avoid any wastage | |||||||
31 | Liaise with Superior at Head Office for all orders or any matter arising | |||||||
32 | Assist guests in a friendly and engaging manner | |||||||
33 | Manage point of sale processes | |||||||
34 | Ensure all items have appropriate price tag | |||||||
35 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
36 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society |