Bellboy

Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assist all guests with inquiries and requests. Perform various errands related to guest’s needs, comfort and satisfaction

• Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked 
• Responsible for safe transfer of guest from all determined locations
• Maintain a willingness to please attitude and give undivided attention to any approaching guest
• Check hotel guests In and Out, and assist with luggage when required
• Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day.   
• Maintain good knowledge of the city routes locations and hotel facilities.  
• Adhere to guest checking in and checking out procedures pertaining to baggage handling
• Do utmost to learn names of guest, especially repeat and long staying guests remaining alert to situations to offer assistance.  
• Assist in valet parking when not assigned any duty.  
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a spotless Porte Cochere and Drive way
• Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Receptionist who provides the signal for you to step forward and receive the room and key card.  Without delay, escort the guests accordingly.
• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs 
• Provide information to guests about the hotel facilities and services
• Provide guest services and guidance
• Ensure all messages received for guests are passed on accurately and as quickly as possible
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
• Keep the lobby clean and tidy, informing the Assistant Front Office Manager if it needs major cleaning
• Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
• Help other employees in department, replacing them temporarily when necessary
• Keep the Luggage room clean and in order before going off duty on each shift
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by Guest Relations.
• Use the handover book to document matters of importance
• Arrange transport and coordinate luggage
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

Perform any duties and tasks entrusted to you within the framework of your band category, according to your skills and competencies.