Bar Manager

Manages the operation of the Bar, offering the maximum in service to Hotel guests through good planning and co-ordination, both internally and with other departments.

Reporting to the Food & Beverages Manager, the successful incumbent will be accountable to: 

• Plan, co-ordinate and supervise the smooth and efficient operation of the bar as per instructions of the Food & Beverages Manager.
• Manage the operation of the Bar, offering the maximum in service to Hotel guests through good planning and co-ordination, both internally and with other departments.
• Monitor inventory of beverages to ensure adequate stock is maintained.
• Oversee cleanliness of team member and physical bar area, paying special attention to possible health hazards and code violations
• Review sales and beverage costs, and reconcile any discrepancies in accounting. Ensure proper cash management
• Resolve guests complaints promptly and according to company guidelines
• Oversee the preparation of beverages and ensure quality of product served
• Assist the Food & Beverages Manager with organising and facilitating on-the-job training and coaching sessions in order to develop knowledge and competencies
• Oversee the bar display to maximize functionality and attractiveness
• Handle customer complaints efficiently through appropriate interaction and action and/or referral to Management
• Answer queries about all items on the bar lists, their basic ingredients and method of preparation
• Oversee that an excellent service is offered to guests by team members
• Accompany the Food & Beverage Manager during frequent quality spot-checks within the bar/beach with regards to work habits, storage and par stocks
• Promote special events and theme nights

QUALIFICATIONS

NC3 – Restaurant & Bar Services

PREVIOUS PERFORMANCE

• A minimum of 5 years of working experience in a similar position preferably in a 5 star resort.

OTHER REQUIREMENTS

• High levels of integrity.
• Passionate about service.
• Creative and innovative.
• Proactive, dynamic, flexible and professional attitude with outstanding interpersonal skills and customer service skills.
• Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage.
• Willingness to work during odd hours, weekends as well as on public holidays.
• A valid food handlers’ certificate.
• A clean certificate of character is a must.

(Manages reserve the right to call only suitable candidates)