Associate Order Entry & Quotations-German language

Avantor is looking for a dynamic, forward-thinking, and experienced Quotes Management Associate who will proactively review and analyze customer requests and follow them through - ensuring that the delivery takes place, and the right quotation is prepared and sent to the customer.

What we’re looking for:

• Education: BS/BA Degree or allied science discipline or equivalent experience preferred.
• Customer Service experience preferred.
• German language is mandatory.
• Flexible to work in shifts that suit business requirements.

How you will thrive and create an impact

• Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network.

• Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders.

• Owns the customer request and experience from initiation to conclusion.

• Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information.

• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.

• Follows up with Sales Department, suppliers, and customers on any outstanding issues.

• Looks for opportunities to provide solutions.

• Makes recommendations on areas for process improvement.

• Make decisions based on policies and past precedence, seeking guidance as necessary.

• Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.

• Communicate with customers and VWR associates primarily via email to clarify order details & quotation specifications and ensure all details are understood and customer requirements are fulfilled.