Associate Engineer

Join Eclosia Technology Services Ltd, company of the Eclosia Group, which is a well established Group of companies with a wealth of operations and customers across many different industries. You will have the opportunity to provide your support and knowledge to the companies of the Group.

Responsibilities and Duties

• Provide end user IT support for matters related to desktop/ laptop and peripherals: printer, telephone, mobile services and specific business applications;

• Involve in basic network configuration and maintenance;

• Telephony: Installing and troubleshooting VOIP Phone and Configuring mobile services;

• Ensure Antivirus are up to date; troubleshoot and update;

• Manage IT Asset inventory;

• Assist in the preparation of IT Budget;

• Involve in IT Procurement process;

• Liaise with suppliers for quotation request and L2 technical support

Profile

•Diploma in Information Technology; 

•Versatile on Microsoft Technology platforms;

• Related experience and training in troubleshooting and providing IT End User Support;

• Basic Knowledge of Networking and Exchange;

• Excellent customer service skills;

• Good diagnostic, problem solving and time management skills;

• Ability to grasp new processes, services and concepts quickly;

• Excellent written, verbal and interpersonal communication skills in both English & French