Assistant Level 2 - Monitoring & Chargeback

The Assistant Level 2 - Monitoring & Chargeback will ensure that all card related disputes are addressed. He/she shall be able to investigate and take prompt action following fraud hits.

Responsibility

• Understand and follow the Cards Dispute procedures
• Resolve customer disputes.
• Identify potential fraudulent transactions, contact customers and take necessary actions to prevent fraud loss.
  
• Understands and master the different cards and non-cards related system/software/scripts and tools in place, such as the Card Management System, MasterCard Connect and Visa Online etc.
  
• Process chargebacks using appropriate chargeback reason codes.
• Keep track of the Visa and MasterCard compliance programs.

• Minimum - HSC with Diploma/Certificate in related field. A degree in relevant field would be preferable.
• At least 3 years working experience in Cards and & Payments environment and proven leadership role in managing a team.
• Previous Experience in the financial or banking sector would be an advantage
• Microsoft Office.
• Good Communication and Presentation Skills.
• Active Listening Skills.
• Interpersonal Skills.