Assistant Front Office Manager
- Flacq
- Negotiable
- Permanent
- Added 14/11/2024
- Closing 14/12/2024
- Nasreen Serajuddy
Assist FOM to ensure the effective and efficient running of the Front Office Department as per standards
| Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager | |||||||
| Act as a coach | |||||||
| Conduct on the job training on a regular basis | |||||||
| Follow up induction of new recruits | |||||||
| Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager | |||||||
| Assist superior to: | |||||||
| Coordinate & supervise activities in his/her department | |||||||
| Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences | |||||||
| Ensure that respective team projects a warm, professional and welcome image | |||||||
| Handle and monitor of guests complaints and the relevant follow up action required | |||||||
| Establish and maintain effective interpersonal relations and take active interest in the welfare, safety & development of TM | |||||||
| Interact regularly with guest to obtain feedbacks for improvement | |||||||
| Ensure that the percentage of Guest questionnaire filled in are as per objectives set | |||||||
| Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs | |||||||
| Follow up on punctuality, control absenteeism and take corrective actions where necessary | |||||||
| Ensure that there is a proper planning and control of annual leaves for the department | |||||||
| Promote and attempt upsellings | |||||||
| Assist superior to: | |||||||
| Set the annual operating budget and ensure that it is strictly adhered to and managed on a monthly basis | |||||||
| Establish cost management plan | |||||||
| Manage Roster | |||||||
| Yield management | |||||||
| Manage Rooms allocation | |||||||
| Ensure that invoices to Guests are accurate | |||||||
| Manage cash float | |||||||
| Ensure respective TMs are operating as per Quality Management System | |||||||
| Ensure respective TMs are operating as per S&H regulations and policies |
Veranda Palmar Beach Hotel
- Coastal Road, Belle Mare, Mauritius, Belle Mare, Mauritius