Account Service Manager

Looking for a New Challenge? Join Us as We Expand Globally! As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

What you’ll be working on:

• Actively promote the company’s products and ensuring a high level of customer service.
• Meeting and exceeding key performance indicators (KPIs), demonstrating a commitment to excellence in all aspects of the role.
• Conduct cold calling to clients; proactively address client needs, build and maintain strong client relationships to enhance loyalty and satisfaction.
• Provide guidance and support to clients using the company's trading platforms or systems.
• Stay updated on financial market trends and communicate market updates to clients clearly and effectively.
• Follow the company’s compliance policies and procedures with regards to processing client documentation and other relative matters.

Who are we looking for?

• At least 1-2 years of Account Manager experience in Conversion/Retention position in a financial services company is highly advantageous.
• Proficiency in English (both written and verbal) and French Language.
• Computer literate, good capacity of Microsoft Office applications.
• Proven ability to negotiate effectively with clients to achieve favorable outcomes.
• Dynamic, innovative and target driven.
• Ability to work independently and taking the initiative to expand the client base.
• Ability to work to handle high-pressure and fast-paced environment.