Operations Lead
- Port Louis
- Negotiable
- Permanent
- Added 28/04/2025
- Closing 13/05/2025
- Sylvain Monet
The Operations Lead oversees the shopping mall’s operational efficiency, focusing on facility and maintenance management, regulatory compliance, and safety. They manage internal teams and vendors to ensure a safe, clean, and well-maintained environment for tenants and customers.
Key Responsibilities:
1. Facility & Maintenance Management
Oversee all aspects of maintenance operations, including electrical, plumbing, HVAC, mechanical, and civil works.
Develop and implement preventive and corrective maintenance schedules.
Conduct regular inspections of the property to ensure optimal functioning and cleanliness.
Manage and monitor repairs, upgrades, and refurbishments in a timely and cost-effective manner.
2. Operational Oversight
Ensure daily operations of the centre (including safety, security, cleaning, and waste management) meet company standards.
Coordinate with Centre Management to align operational activities with tenant and customer needs.
Supervise all emergency systems and procedures, including fire safety equipment and evacuation plans.
3. Team & Vendor Management
Supervise, train, and support the in-house maintenance and operations team.
Manage and coordinate third-party vendors and service providers (security, cleaning, landscaping, technical maintenance, etc.).
Ensure service contracts are well-executed and performance is regularly reviewed.
4. Budgeting & Cost Control
Assist in preparing and managing the operations and maintenance budget.
Monitor and control operational expenses, seeking cost-saving opportunities without compromising on quality.
Ensure efficient use of resources and procurement of tools, supplies, and services.
5. Health, Safety & Compliance
Ensure the facility complies with local laws, safety regulations, and company policies.
Conduct regular risk assessments and safety audits.
Implement and monitor health, safety, and environmental (HSE) procedures.
6. Reporting & Communication
Maintain detailed records and documentation for maintenance activities, vendor performance, and operational reports.
Prepare and submit operational updates and incident reports to Centre Management.
Act as a key point of contact for tenant-related operational concerns.
Qualifications:
Diploma or Degree in Facilities Management, Engineering, Operations Management, or a related field.
Minimum 5–7 years of experience in facility or operations management, preferably in commercial real estate or retail environments.
Strong leadership and people management skills.
Sound technical knowledge of building systems (electrical, HVAC, plumbing, etc.).
Proficient in Microsoft Office and facility/maintenance management systems.
MaxCity Asset Managers Ltd
- Lvl 12, One Cathedral Square,, Port Louis, Mauritius