Centre Manager

Key Responsibilities: 

Facility Management:Oversee all aspects of facility maintenance, including cleanliness, repairs, renovations, and improvements to ensure a safe and attractive environment for shoppers. 

Security and Safety: SImplement and maintain security measures to protect the mall, tenants, and customers. Develop emergency response plans and ensure compliance with safety regulations. 

Cleaning and Sanitation: Organize sanitation services to uphold safety and hygiene standards. 

Compliance: Ensure compliance with all applicable laws, regulations, and industry standards. 

Ad hoc & Preventive maintenance: Establish and oversee ad hoc and preventive maintenance programs for optimal functionality. 

Process Optimization: Analyzing existing processes and workflows to identify areas for improvement and implementing changes to increase efficiency, reduce costs, and enhance quality. 

Minimize operational disruption: Collaborate with maintenance manager and teams to swiftly address issues and reduce operational downtime. 

Operational efficiency: Maintain meticulous records of maintenance activities and propose enhancements to enhance operational efficiency. 

Performance Monitoring: Establishing key performance indicators (KPIs) and metrics to track the performance of your department or division. Regularly monitoring these metrics to assess performance and identify opportunities for improvement 

Tenant Relations: Manage relationships with tenants, including leasing agreements, tenant inquiries, dispute resolution, and ensuring tenant compliance with mall policies and regulations. 

Tenant Recruitment: Identify potential tenants, negotiate lease agreements, and oversee the leasing process to maintainoptimal occupancy levels and tenant mix. 

Customer Service: Ensure high standards of customer service throughout the mall, including resolving customer complaints, monitoring feedback, and implementing improvements to enhance the shopping experience. 

Community Engagement: Represent the mall in the local community and build positive relationships with stakeholders, including local authorities, businesses, and residents. 

Placemaking: Create a better experience for customers and bring the community together by strategically designing and organizing spaces. 

Marketing and Promotion: Develop and implement marketing strategies to attract shoppers, increase foot traffic, and promote tenant sales. Collaborate with tenants on promotional events and advertising campaigns. 

Financial Management: Prepare and manage the mall's budget, including, operating expenses, and capital expenditures. Monitor financial performance and implement cost-saving measures to maximize profitability. 

To be in conformity with the core values of MaxCity Group and guarantee a strong image of the Retail Cluster with the team, public, tenants, partners, service providers, authorities and media; 

To guarantee professional ethics in the company. 

Reporting and Analysis: Generate reports on mall performance, including sales data, occupancy rates, and customer demographics. Analyze data to identify trends, opportunities, and areas for improvement. 

KPI: To enhance the asset value and performance of the mall by focusing on the following aspects: