Villa Manager

Diploma in Hospitality Management / Diploma in Business Administration At least 5 years work related experience Computer literate including hotel management system Fluent in English and French both written and spoken, a third language would be an advantage

- Assist in conducting selection, recruitment and promotion of team members

- Conduct, develop and implement fromal training plans for the Department

- Act as a coach

- Coordinate and supervise activities in his/her department

- Ensure guests satisfaction at all times and be totally aware of their preferences

- Ensuret that respective team projects a warm and professional image

- Handle and monitor guest complaints

- Interact with guest and to abtain feedback for improvement

- Manage his/her department as independent profit centre

- Ensure team members are operating as per established procedures