Trainee Support - Rennel Ltd

We are currently looking for one trainee to join us immediately in the department below: 1) Support Department

Key Responsibilities and Duties:

• To be the Company’s first point of contact with the public and to act in a professional and friendly manner at all times
• Provide comprehensive administrative support to the Customs Clearance Department so that all work processes are performed reliably, accurately and in a timely and professional manner.
• Provides an administrative and clerical support and service
• Pull out documents for all detained shipments using systems
• Advise customers about missing documents and required information needed for smooth clearance
• Advise customers regarding their amount to be paid for clearance via phone/SMS and email
• Keep a track of the pending approvals and missing documents from customers
• Submit approved files on CMS E-courier
• Keep FedEx systems updated while working with a file
• Liaise with Customs clearance team for any request received from Customs
• Execute Mass mailings/Mass SMS to inform customers about the arrival of their shipments

The Trainee should be able to work  from Monday to Friday from 08h30 to 17h00.

On Saturdays from 08h30 to 12h00 on a rotation basis.

Duration: 3 months

No previous experience is required, however the candidate should have a good command of English and French, be focused, dedicated, and have attention to detail.