Service Desk Specialist

Orange Business Services Mauritius Ltd has devised a Customer Service & Operations model to deliver best- in- class NETWORK & IT services to our global customers.

The Service Desk Specialist ensures good customer service relationship for the client mobile fleet within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction.

Ensure timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents .

Knowledge and abilities required :

• Excellent communication skills both written and spoken
• Customer Relationship Management.
• Excellent customer facing skills are required
• Good time management, and organisational skills
• Team work, use of a team approach to solve problems when appropriate.
• A determination to process tasks according to pre-defined processes is essential.
• Ability to build relationships with peers and management levels and customers.
• Proactive, self-motivated and determined attitude.
• Flexibility in terms of working hours. (24x7 contract)
• Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate
• Results orientated, and problem solving skills.
• Willingness to learn and expand knowledge
• Incident resolution
• Problem analysis and problem solving
• IT Knowledge would be an advantage