Hostess

The Restaurant Hostess coordinates activities of dining room personnel to provide fast and courteous service to guests.

Job Summary

The Restaurant Hostess coordinates activities of dining room personnel to provide fast and courteous service to guests. She schedules dining reservations and arranges parties or special services for diners. She greets guests, escorts them to tables, and provides menus. She adjusts complaints of guests, assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service.

Duties and Responsibilities

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Receive and record guests' reservations and assign tables.
• Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints.
• Order necessary dining room supplies and equipment.
• Inspect dining and serving areas and equipment.
• Supervise and co-ordinate activities of food and beverage servers and other serving staff.
• Accept payment from guests for food and beverage.
• Maintain financial statements and records.
• Perform any other duties as assigned by Management.
• Take in care of all the furniture and decorations of the restaurants.
• Up selling of any special events.