Golf Operations Assistant

We are seeking enthusiastic individuals to join our team as Golf Operation Staff. If you meet the qualifications and thrive in a fast-paced, customer-focused environment, we want to hear from you!

Duties and Responsibilities:

Front of the House:

• Foster hospitality and goodwill among all members and guests.
• Serve as a positive role model and team leader for staff.
• Deliver a memorable and enjoyable golf experience for all members and guests.
• Provide assistance with golf equipment and other requirements for members and guests.
• Maintain cleanliness and proper storage of all clubs.
• Ensure golf carts are clean, fully charged, and equipped with necessary amenities.
• Keep the range fully stocked and organized.
• Stay informed about club membership and golfing programs.
• Monitor inventory levels of scorecards, pencils, tees, and drinks.
• Ensure proper disposal of garbage and towels at the end of each day.

Starter:

• Review a prepared list of golf course rules.
• Inform members and guests of any unusual conditions on the course.
• Coordinate with other outside service staff to ensure all players tee off at their scheduled times.
• Submit completed tee sheet to golf reception

Marshall:

• Monitor all play on the golf course, focusing on pace of play.
• Recommend potential solutions to customers regarding course issues, particularly pace of play.
• Report golf course play status to golf reception staff regularly.
• Repair ball marks and replace divots as necessary.
• Inspect water and ice stations, restocking supplies as required.
• Deliver messages to customers on the golf course.
• Assist other departments or areas as directed by the Golf Director / Golf Manager and Golf supervisor.
• Perform any other related duties as assigned.

 Golf Receptionist:

• Welcome guests and create a friendly atmosphere.
• Answer incoming phone calls and direct them appropriately.
• Manage reservations for tee times, lessons, events, and other club services.
• Assist with administrative tasks including data entry, filing, stock control, and paperwork organization.
• Provide information about the club, its services, and amenities to guests.
• Process payments for services rendered.
• Address customer complaints and resolve issues professionally.
• Maintain cleanliness, organization, and sufficient supplies in the reception area.
• Schedule appointments for customers to meet with the Golf Director, Golf Manager, and other personnel.
• Take messages from callers and forward them to the Golf Director/Golf Manager.
• Assist with any other duties assigned by the Golf Director/Golf Manager.

Candidate profile:

Qualifications:

• Middle or Secondary Education + Additional  training or certificates in the relevant field is a plus.

Experience:

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.

Technical skills:

• Ability to communicate fluently in both English and French.
• Strong communication skills to interact effectively with guests and team members.
• Proficiency in computer literacy.
• Customer service-oriented with a positive attitude.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Willingness to work weekends, holidays, and early/late hours during events.
• Ability to lift and carry up to 50lbs.
• Professional demeanor and teamwork mentality.