Meet customers for delivery of debit and credit cards;
Meet and assist customers for signature of bank documents;
Any other responsibility as may be required by the role.
Overall Job Purpose
- Meet customers for delivery of debit and credit cards;
- Meet and assist customers for signature of bank documents;
- Any other responsibility as may be required by the role.
Job Description
- To provide service excellence and achieve customer satisfaction;
- Service and assist customers as per a defined itinerary and predefined task;
- Deliver on tasks assigned within set timelines;
- Promote Absa’s Customer Obsession identity;
- Ensure a neat and impeccable presentation and level of hygiene at all times during fulfilment of his/her duties;
- Meet the minimum productivity requirements for field visits daily to ensure optimisation of the Customer Experience function;
- Ensure customer satisfaction is achieved and the retention of the right profile client is maintained by behaving in a professional manner in all instances;
- Seek clarity from the customer to ensure comprehensive understanding of their needs and address these needs as effectively as possible, whilst minimising any risk to the bank;
- Responsible for security of the bank and customer data provided for the execution of his/her duties;
- Responsible for the security of the equipment (vehicle, gps tracker, smart phone, tablet, etc) that will be made available to him/her for the fulfilment of his/her duties;
- Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards;
- Adhere to all company policies and procedures;
- Always adhere to internal systems access control policies and report any irregularities to the team leader or relevant party;
- Contribute towards an audit rating of enough or better by compliance to internal processes, policies and procedures;
- Ensure that all processes in place are followed scrupulously;
- Report any issues, challenges, compliments, queries to the relevant teams whenever the need arises;
- Attend to all scheduled trainings required to fulfil his/her role;
- At least 80% pass rate expected on assessments, if any;
- Display the Absa values with all team members and maintain a high level of professionalism;
- Communicate openly and honestly with team members and share knowledge and best practices on an on-going basis;
- Encourage teamwork and assist other team members when able to do so;
- Perform all other duties as reasonably assigned.
Role/Person Specification
- Valid motorcycle license is mandatory
- Higher School Certificate/GCE A-Level (as a minimum);
- At least one year of experience as a frontliner in a banking or hospitality environment;
- Excellent spoken and written English and French;
- Customer service drive;
- Passionate about engaging with customers and delivering excellent customer experience;
- Strong sense of responsibility;
- Neat and professional presentation;
- Time management and personal organization;
- Delivering results and meeting customer expectations;
- Adhering to principles and Absa values;
- Physically fit;
- Ability to work flexible hours.