Customer Service Agent

Customer Service Agent

Main Duties

• Respond and satisfy customer requests through the company's various contact channels (telephone, mail, email, etc.)

• Identify the need, inform, advise the customer and propose adapted solutions

• Redirect to a second level of service provision

• Apply the business processes and tools specific to the company regarding courier tracking

• Accompany the customer on the use of Chronopost tools

• Contribute to customer loyalty through his speech and his posture

• Act as the ambassador and promoter of the brand

 Qualifications & Experience

• SC holder or any equivalent qualifications

• At least one year experience in a Customer Service or relevant position

• Excellent spoken and written french and english

Other Requisites

• Strong customer service skills

• Ability to communicate effectively

• Telephone etiquette competencies will be a definite advantage 

• A professional and outgoing demeanor

Working Hours

> 08:00 - 17:00 from Monday to Friday and 08:00 - 13:00 on Saturdays