Beauty Therapist

The Beauty Therapist is under the general guidance and supervision of the Spa Manager or designate and within the limits of established Constance Hotels Group and Constance Belle Mare Plage policies and procedures.

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not be limited to the following areas and activities. At management discretion, direction may be given for task outside the scope of work described.

• Actively promote marketing activities set out by Spa Manager.
• Promote the sale of beauty products in conjunction with beauty treatments.
• Responsibility for all payments made for beauty therapy treatments/products.
• Record details of all treatments taken for each client.
• Assist in the sales of accessories in the Spa.
• To take responsibility for stock control accounting systems.
• To take responsibility for cashing up.
• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs to maximize opportunities for self-development.
• To maintain the appropriate attitude and physique to reflect and promote the image of the Constance Spa and the hotel.
• Demonstrate service attributes in accordance with industry expectations and company standards to include:
• Being attentive to guests,
• Accurately and promptly fulfilling guest requests,
• Understand and anticipate guest needs,
• Maintain a high level of knowledge, which will enhance the guest experience,
• Demonstrate a service attitude that exceeds expectations,
• Take appropriate action to resolve guest complaints,
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. 
• Be able to promote the Spa/ Hotel’s products and services.

• Maintain a high level of product and service knowledge about all Spa and hotel.

• Ensure the highest standards of hygiene, cleanliness and tidiness in the Beauty Salon and Spa.

• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

• Familiarise yourself with emergency and evacuation procedures.

• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

• Comply with the company corporate code of conduct at all times.

• Familiarise yourself with the company vision and values which link to our model of desired behaviours that we expect all employees to display.

• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.

• Desire and ability to improve your knowledge and abilities through on-going training.

• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

Candidate Profile:

Qualification:

• Middle or Secondary Education + Additional  training or certificates in the relevant field is a plus.
• An active license to practice beauty therapy.
• Relevant qualification in Beauty Therapy is a plus.

Experience:

• A minimum of 1 years of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.

Technical skills:

• Able to exercise caution when using certain products, tools, and equipment.
• Ability effectively customize clients’ beauty treatments to achieve the best results.
• Able to recommend appropriate skin care products and daily skin care regimens.
• Outstanding customer service
• Effective communication skills dealing with client’s individual requirements and needs.
• Attention to detail
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.