Assistant Outlet Manager
- Savanne
- Negotiable
- Permanent
- Added 02/04/2024
- Closing 02/05/2024
- Ingrid Gangaram
Assist the Outlet Manager to operate the outlet as a profit centre Ensure guest satisfaction through planning, organising and controlling the F&B operations as per standards
| Preferred Experience | At least 5 years work-related experience in F&B operation with at least 2 years in a supervisory position Fluent in English and French, a third language would be an advantage | |||||||
| 1 | Take part in training and implement accordingly | |||||||
| 2 | Conduct and ensure that employees receive adequate and satisfactory on-the-job training | |||||||
| 3 | Keep his superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
| 4 | Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager | |||||||
| 5 | Play an active role in the team and ensure smooth and satisfactory hand-over between shifts | |||||||
| 6 | Assist in the building of an efficient team by taking interest in their welfare, safety and development | |||||||
| 7 | Supervise the outlet TM and carries out routine inspections | |||||||
| 8 | Assist the Oulet Manager to carry out Performance Appraisal and to identify necessary training measures | |||||||
| 9 | Maintain excellent interpersonal relationships amongst the team | |||||||
| 10 | Ensure that all outlet TM provide an effective and efficient service at all times | |||||||
| 11 | Inform TM on VIPs and specific requests | |||||||
| 12 | Keep up-to-date with daily events | |||||||
| 13 | Handle and monitor of guests complaints and the relevant follow up action required | |||||||
| 14 | Ensure guests' satisfaction | |||||||
| 15 | Assist the “In Villa Dinning Manager” to plan, organise and supervise catering activities like Events CBO or Outside Catering | |||||||
| 16 | Participate in Eco Standard/Sustainable Responsibility set by the hotel | |||||||
| 17 | Ensure energy saving (electricity, gas, water) | |||||||
| Assist the Oulet Manager to: | ||||||||
| 18 | Ensure a proper manning during the shift | |||||||
| 19 | Manage the outlet’s budget efficiently and effectively | |||||||
| 20 | Ensure that all transactions regarding guests checks are dealt with | |||||||
| 21 | Ensure efficient use of materials and equipments to minimise wastage | |||||||
| 22 | Ensure energy saving (electricity, gas, water) | |||||||
| 23 | Ensure respective TMs are operating as per Quality Management System | |||||||
| 24 | Ensure respective TMs are operating as per S&H regulations and policies | |||||||
| 25 | Lead the team in the absence of outlet manager | |||||||
| 26 | Supervise grooming within the outlet | |||||||
| 27 | Request repairs to the Maintenance department and ensure follow up | |||||||
| 28 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
| 29 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society | |||||||
Heritage Le Telfair Golf & Wellness Resort
- B9, Coastal Road, Bel Ombre, Mauritius, Bel Ombre, Mauritius
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