Quality Assurance & Training Coordinator

• Conducts frequent quality spot-checks within all Departments (Administrative service and Public areas with regards to administrative procedures, hygiene, storage and service quality to ensure that SOPs and quality compliance are adhered to.
• Determines root causes of non-adherence to quality standards set by the Hotel and proposes solutions to Superiors.
• Tabulates and comments/scores of guest questionnaire(s) and prepare reports for analysis.
• Public Speaking/ delivers trainings.

Other Cognate duties.