The Customer Service Representative is the engine of the Shipping department! Utilizing a high energy approach, the CSR will clearly identify current customer needs for our services and how they can benefit from partnering with company on every shipment. Providing excellent customer service is essential.

The Indoor Sales contributes to a large factor the success of the sales department. The Indoor Sales is the link to the Customer, the service providers/principals and the sales department to provide that best service proposition at an advantageous pricing. Contact customers directly through phone calls for prospection to secure business and maintain relationships.

Duties and Responsibilities:

·         Help manage current customer accounts.

·         Deal with a high volume of inbound and outbound phone calls.

·         Follow up on import and export shipments

·         Keep good communication with our agents

·         Maintain excellent relationships with carriers and customers.

·         Provide exceptional customer service to customers and principals.

·         Check invoice sent by suppliers/principals rendering required services

·         Issue invoices for service provided to customers

·         Solve customer and principals’ problems and help resolve issues.

·         Request quotations from service providers/principals

·         Provide quotations to customers and set up shipments as required by customers.

·         Respond promptly to internal and external customers

·         Excellent multitasking skills within the work space as well as computer software programs.

·         Be a professional representative of the company that other employees look up to

·         Perform sales call

·         Follow Standard Operating Procedures when in place

·         Above are the main duties but not limited to the position

 

Job Requirements:

·         High quality written and verbal communication skills

·         Ability to adapt to changes in the work environment

·         Accurate and able to produce quality work

·         Dependability

·         Problem solver

·         Ability to work in teams and open to others’ views

·         Show respect toward others with cultural differences

·         Quality decision making

·         To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.

·         Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Mathematical Skills:

·         Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

·         Issue correct invoices to customers

 

 

Reasoning Ability:

·         Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

·         Ability to deal with problems involving several concrete variables in standardized situations.

 

Language Skills:

·         Ability to read and comprehend simple instructions, short correspondence, and memos.

·         Ability to write simple correspondence.

·         Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Computer Skills:

To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.