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Night Manager

Shanti Maurice Resort & Spa
Full-time
  • Savanne
  • Not disclosed
  • Posted May 21, 2026
  • Closing 20/06/2026

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Job Description

  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the Employee Handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
  • Conduct briefings for all staff during Night Shift.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeater guests. 
  • Check accommodations, making sure any special requests are carried out accordingly; greet guests upon arrival and ensure they are escorted to their accommodations if appropriate.
  • Maintain a professional and high-quality service oriented environment at all times.
  • Act as Manager on duty for the hotel in the absence of the Guest Services Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
  • Welcome guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept clean and tidy.
  • Occasionally assist guests with their luggage; be a point of contact for guests, valet park guests' cars and other responsibilities to ensure all requirements are met during guests stay.
  • Actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Guest Services Manager and / or Manager on Duty prior to shift start.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, delivering recognition and reward.
  • Ensure the accurate completion of the daily night audit in a timely fashion. 
  • Perform the full night audit if needed.
  • Oversee preparation of daily summary reports.
  • Assist the Guest Services Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
  • Show Initiative, Problem Solving, Staff Training, Team Leadership skills.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Be aware and enforce all fire-life-safety procedures. 
  • Keep updated with regards to new procedures and training. 
  • Report on any suspicious persons, activities and / or hazardous conditions to the Security department and / or the Guest Services Manager.
  • You will be called to assist and support other departments as and when required specially during crisis period.