Guest Services Agent Job in Savanne | Shanti Maurice Resort & Spa

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Full-time

Responsible for greeting every guest upon arrival
Prepare documents and keys required for registration
Register arriving guests and assign rooms
Process guests' departures, calculate charges and receive payments
Make, confirm, cancel and change reservations
Promptly and courteously attend to telephone calls and text messages, directing as appropriate
Provide information on hotel facilities and services
Concierge services including booking activities, dining reservations and transport
Provide detailed information about points of interest in the area
Arrange services required for guests with special needs
Ensure guest special requests are efficiently completed
Store and retrieve luggage
Follow emergency and safety procedures
Provide direction to guests requiring guidance and offering any further assistance, as required
Training of new team members
Other related duties as assigned by the Front Office leadership team
Contribute to a positive team atmosphere
Tourism & Hospitality experience preferred
Competent in Microsoft Office software (including but not limited to: Word, Outlook, Excel)
Feel comfortable working in a fast-paced environment requiring multitasking
Strong problem-solving skills required
Excellent customer service and conflict resolution abilities
Knowledge of property and all company services offered