Key Responsibilities: 

• Handling of Motor Claims
• Follow up on claims group email and ensure that team attend to the queries within deadline set
• Communicate with internal and external customers and Agents / Brokers in writing or verbally regarding major / special need and queries.
• Contact customers to communicate relevant information as and when needed.
• Weekly monitoring of claims staff performance by measuring the assignment of surveyors, surveyors’ appointment, car rentals bookings and approval of repairs turnaround time.
• Monitor validation of claim and to ensure that claim files are validated within set deadlines.
• Ensure that claims validation is done within the agreed timeframe set and deadlines are respected
• Monitor the monthly review of claims files and report.
• Ensure smooth communication with Brokers/ Agents.
• Ensure that payments are processed within the specific timeframe.