Internal Sales officer

Job Profile

Industech Ltd is looking for an Internal sales officer to Assist the sales team in the day-to-day process of proposal for customers. The SO will conduct research to support the leads & help technical team for projects when needed.

Key Responsibilities

1. Customer Handling and Enquiries

• Respond promptly to incoming calls, emails, and walk-in or online enquiries
• Understand customer needs and recommend suitable products or solutions with coordination with +1mentored 
• Provide accurate information on product features, availability, pricing, and delivery times

2. Quotations and Order Processing

• Prepare and send quotations (devis) and follow up on them until leads is closed.
• Process customer orders accurately in collaboration with Admin.
• Coordinate with warehouse, logistics, and finance teams to ensure timely delivery and invoicing

3. Lead Generation and Sales Targets

• Follow up on leads from marketing and enquiries
• Follow-up calls and emails to prospective and existing customers
• Meet or exceed agreed monthly and quarterly sales targets
• Upsell and cross-sell additional products or services

4. Customer Relationship Management

• Build and maintain strong, long-term relationships with customers
• Keep the database system updated with customer details, interactions, and sales activity
• Handle complaints, returns, and queries, and escalate when necessary

5. Coordination with Field Sales and Other Departments

• Support the external sales team with information, documentation, and follow-ups
• Responsible & Follow-up of stock control on product availability
• Share customer feedback and with management

6. Market and Product Knowledge

• Stay informed about products, competitors, pricing trends, and industry developments
• Participate in training sessions to improve product and sales skills

7. Skills and Qualifications

• Education: HSE or Diploma in technical field
• Experience: Mandatory 2–3 years in sales or customer service in industrial automaton
• Skills: Strong communication and negotiation, customer focus, organisation and time management, proficiency in MS Office and CRM software, attention to details.
• Attributes: Target-driven, self-motivated, professional, and a good team player
• Good Written & Oral Communication Skills in English and French.