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Learning & Development Coordinator - Royal Palm Beachcomber Luxury

Full-timeOn-site

Sector

Skills

Coordinate the hotel’s training programmes, activities and annual training calendar.
Liaise with Department Heads and departmental trainers to plan and monitor training activities.
Conduct onboarding programs and coordinate, service excellence, compliance and departmental training programmes.
Coordinate the registration of eligible training programmes with the HRDC, submit and follow up refund claims, and address related queries with the HRDC and training institutions.
Maintain accurate training records and monitor the completion of mandatory training.
Collect, verify and compute training hours.
Prepare monthly and annual training reports and statistics.
Coordinate the complete placement journey of local and international trainees and interns.
Act as the main point of contact for universities, hospitality schools and training institutions.
Coordinate trainee selection, placement, onboarding, follow-up, evaluation and offboarding.
Liaise with the People & Culture Department regarding trainee documentation and onboarding requirements.
Coordinate permits, visas and arrival arrangements for international trainees, where applicable.
Monitor trainee attendance, performance, wellbeing, and learning progress.
Collect feedback and evaluate the quality and effectiveness of training programmes.

Qualifications and profile:

Bachelor’s degree in HR, Business Administration, Organisational Development, or a related field.
Experience: 2–5 years of experience in learning & development, training facilitation, or HR.
Strong presentation and facilitation skills.
Knowledge of adult learning principles and instructional design.
Familiarity with learning management systems (LMS) and e-learning tools.
Excellent communication and stakeholder management skills.
Analytical mindset with the ability to assess training effectiveness.
Ability to work under pressure and meet tight deadlines.
Former experience in hospitality industry would be an advantage.