AVA Medical Ltd is seeking a proactive, customer-focused, and technically skilled IT Support Technician to join our IT team.

The successful candidate will be responsible for supporting and maintaining the company’s IT infrastructure, ensuring the availability, reliability, security, and efficient operation of IT systems and services. This role requires strong troubleshooting skills, a hands-on approach, and the ability to provide timely and effective technical support to users.

Key Responsibilities

• Monitor IT systems and infrastructure to ensure optimal availability, performance, reliability, and security.
• Perform daily inspections of server and data rooms and maintain accurate inspection records.
• Manage Windows updates, operating system patching, firmware upgrades, antivirus solutions, and routine system maintenance.
• Monitor backups, system alerts, application logs, and scheduled tasks.
• Install, configure, maintain, and troubleshoot:
  • Desktop computers and laptops
  • Printers and peripherals
  • Mobile devices
  • IP telephone systems
  • Wi-Fi and network equipment
  • CCTV systems
  • Access control and time-attendance systems
• Provide first-line technical support and escalate complex issues to relevant vendors or service providers when required.
• Manage and follow up on IT support tickets to ensure timely resolution.
• Maintain accurate records of IT hardware, software, licenses, and allocated equipment.
• Manage IT store inventory, including stock control, equipment allocation, procurement records, and replenishment.
• Prepare, secure, and dispose of IT equipment in accordance with company procedures.
• Ensure employees are provided with the appropriate IT equipment, software, and system access.
• Support the implementation and maintenance of IT security measures to protect company systems, networks, and data.
• Maintain technical documentation, standard operating procedures, and IT asset records.
• Obtain supplier quotations and support IT procurement activities while ensuring value for money.
• Monitor IT infrastructure dashboards and proactively identify potential issues affecting service availability.
• Provide regular updates and reports to the IT Manager.
• Provide after-hours or weekend support when required for critical incidents, maintenance activities, or business continuity.
• Ensure compliance with company policies, IT procedures, ISO standards, and service level agreements.
• Continuously develop technical knowledge through training, certifications, research, and industry best practices.
• Perform any other IT-related duties assigned by management.