Effective management of the relevant administration functions at ETT Global;

-       Sales administration function

-       CRM Administration Function (ZOHO)

-       General administration function 

Manage the sales and general administration function to support the ETT Global & ETT-APAC Executive team. Manage relevant administration for the effective management of the ETT Global office in Mauritius.

Duties and Responsibilities:

1.    Sales Administration

                                               i.     Assist in the quoting process

1.    Request factory quotes 

2.    Compile quotes on behalf of executive team

3.    Managing quotations in CRM system

4.    Compile costing sheets for quotes

5.    Develop and maintain costing tracking sheets

                                             ii.     Administer the sales quoting process

2.    CRM Administration 

                                               i.     Managing the CRM system on daily basis

                                             ii.     Ensure continuous update of data in CRM

                                            iii.     Generate CRM reports on a monthly basis for monthly reporting purposes

                                            iv.     Generate CRM Reports as and when required

3.    General Administration 

a.    Manage the client onboarding process. Gathering of client KYC documents, submitting to managing partner for completion of due diligence process.

b.    Manage and redirecting incoming office calls and messages

c.     Daily management of ETT Global office administration 

d.    Ensure filing requirements are met as per relevant regulatory requirements

Skills & Experience and attitude Requirement:

-       Working in sales, finance and admin environment

-       Working in a team and with cross territory teams

-       Ability to work in a fast pace environment

-       Must be able to work under pressure

-       Working in a client engagement role and ability to manage client expectations

-       Focus on customer experience

-       Attention to detail and accuracy working with numbers

-       Comfortable working with data and analysis

-       Efficient with MS suit packages

-       Clear understanding and experience with sales, invoicing and cash collection processes

-       Demonstrated experience with work in CRM systems

-       Demonstrated experience managing and maintain CRM systems

-       Working with international client base and varied time zones

-       Ability to work long hours as and when required due to varied time zones

-       Demonstrated ability to generate data driven reports on time

-       Deadline driven 

-       Execution focused

-       >7+ Years experience working experience in a high pace working environment

Qualifications 

-       Diploma or Bachelor’s degree as minimum

-       Additional certificates or qualifications would be an advantage