Key Responsibilities

• Handle inbound and outbound customer calls.
• Provide information and assistance regarding insurance products and services.
• Resolve customer inquiries professionally and efficiently.
• Maintain accurate records of customer interactions.
• Direct calls and requests to the appropriate departments when required.
• Deliver exceptional customer service while ensuring customer satisfaction.

Qualifications

• Minimum HSC
• Excellent communication and interpersonal skills.
• Previous customer service experience is an advantage.
• Ability to work in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Computer literate and willing to learn.