Work from home - Logistics / fulfilment Query Resolution Clerk

Logistics / fulfilment Query Resolution Clerk Remote position (work from home) all hardware provided. Applicant must have experience in handling logistics enquiries. Working hours: Monday to Friday - 11:30 - 8:30

Logistics / fulfilment Query Resolution Clerk 

Remote position (work from home) all hardware provided.

Applicant must have experience in handling logistics enquiries.

Working hours: Monday to Friday - 11:30 - 8:30

Key Responsibilities

Dispute Resolution:

• Manage and resolve disputes, claims, and complaints from customers or other stakeholders.
• Analyse each dispute to determine the appropriate resolution approach.
• Oversee the entire dispute process from initial assessment to final resolution, ensuring timely and cost-effective outcomes.

Investigation & Documentation:

• Conduct thorough investigations into the facts surrounding disputes and gather all relevant evidence.
• Document and maintain accurate records of all disputes, including correspondence, reports, and resolutions.
• Prepare reports and recommendations for senior management on dispute trends, outcomes, and necessary actions.

Stakeholder Communication:

• Serve as the primary point of contact for all parties involved in disputes.
• Keep all stakeholders informed of the dispute resolution.
• Provide guidance and support to internal teams (e.g., Billing, Credit Control) in handling disputes.
   

About You
Essential Skills & Knowledge:

• Excellent negotiation, communication, and mediation skills.
• Strong analytical abilities and attention to detail.
• Ability to manage multiple disputes simultaneously and meet deadlines.
• Effective collaboration with stakeholders at all levels of the organisation.

Desirable Skills and Experience:

• Proficiency in Office 365, including Excel.
• Previous experience in a similar role or administrative position is preferred.

Other Attributes:

• Strong interpersonal skills and the ability to work in a fast-paced and dynamic environment.
• Self-motivated and able to work independently with minimal supervision.
• Professional and empathetic in handling sensitive issues.
• Highly organised, able to prioritise tasks and manage competing demands effectively.