Serve food and beverages in F&B outlets for consumption by guests as per standards
1 | Take part in training and implement accordingly | |||||||
2 | Assist in training and motivating subordinates for which he/she is responsible | |||||||
3 | Be aware about the weekly/ monthly roster and abide to it | |||||||
4 | Ensure an efficient and high quality service to guests | |||||||
5 | Report customer complaints efficiently to his/her superior | |||||||
6 | Participate in Eco standard/sustainable responsibility set by the hotel | |||||||
7 | Present bill to guests and ensure that they are signed or paid and post same in WINhms | |||||||
8 | Ensure that all items ordered from the store are collected on a daily basis | |||||||
9 | Minimize wastage | |||||||
10 | Ensure energy saving (electricity, gas, water) | |||||||
11 | Attend daily briefings in his/her department and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for | |||||||
12 | Follow-up of all procedures | |||||||
13 | Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation | |||||||
14 | Perform “mise en place” of tables, service stations, as instructed by immediate superiors | |||||||
15 | Abide to specific service sequences as per standards when serving guests | |||||||
16 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
17 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society |