WAITER

The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks

• • To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
  • To engage in food and beverage service delivery as per the predetermined standards and sequence.
  • To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
  • To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
  • Liaises with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly.
  • Collects and delivers laundry according to hotel procedure.
  • Checks and collects supplies from the stores according to hotel procedure.
  • Maximizes revenue in the outlet by implementing up-selling procedures.
  • Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to the outlet supervisor.
  • Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed. 
  • Handles customer complaints if possible, or reports them to supervisors.