Travel Consultant (English Only)

Fluency in English is mandatory.

To ensure flawless customer experience, all our consultants have a friendly attitude and love helping others!

Profile

• 6 months of experience in the field of customer relations (customer service, aviation, call center).
• Minimum HSC
• Experience in the tourism or aviation field is a plus.

Your primary missions:

• Receive and handle inbound calls
• Ensure and provide quality of service to customers. That is, handling customer inquiries and complaints in a professional manner
• Manage flight cancellations, rebookings and force majeure situations
• Develop and recommend changes to existing methods and procedures to increase the accuracy, efficiency and responsiveness of the Travel Operations department as a whole
• Report technical issues, customer complaints, among others.

The skills we are looking for:

• Good level of English and French spoken and written
• Ability to synthesize information (written transcription for monitoring the client file).
• Comfortable to speak to clients on the phone
• Individual who enjoys teamwork.
• Knowledge of Microsoft Office and office software required.
• Able to work in a dynamic environment such as aviation.
• Individual with natural empathy, calm and calm.

What do we offer?

By working with us, you will be entitled to a complete, paid and certified training on the following software:

• AMADEUS
• SABER
• GALILEO
• Opportunity for career development (several positions in operational and support functions.). Ramp-up of 300 employees!
• Performance bonus with monthly challenges.
• Meal allowances.
• Allowances for night shifts.
• Flexibility to allow a good work life balance.
• Monday to Sunday (2 days off during the week)
• Several shifts available
• Medical insurance covered by the company
• Transport provided back and forth
• Doctors and psychologists on site

Ready to take off with us?

Apply now via MyJob or FACEBOOK or call us on 6503500.