Transport & Reception Coordinator - Club Med Albion

The transport coordinator supervises the organisation of customer transfers between stations/airports and villages according to their reservations and requests with a view to customer satisfaction. He shall optimize the occupations and type of transport in order to minimize the group's expenses.

You will

• Organize pre-reserved customer transfers and manage change requests and transfer reservation requests

• Manage your activity and carry out the associated reporting

• Produce and communicate transfer and Arrival/Departure programs to village teams

• Produce and communicate information relating to the departure of customers (billboard, television, individual letters of information to be deposited in the room by the accommodation department)

• Assist GMs on arrival and departure in a professional manner to ensure effective delivery with a view to achieve a positive customer experience.

• Be present at airports & stations to ensure a quality reception

• Process current correlated requests from the "Guest Relation" service

• Guarantee the achievement of turnover from transfer sales and compliance with allocated budgets

• Know and apply the company's internal payment and invoicing policy. He is responsible for all financial operations performed in his workspace.

• Ensure internal control of transfer invoicing, audit and formalize reductions