Training Manager

We are seeking a dynamic and experienced Training Manager to lead our employee development initiatives. In this role, you will be responsible for identifying training needs, designing and implementing effective training programs, and evaluating their impact.

Key Responsibilities:

• Deliver trainings to our Team Members, at various levels
• Assist departmental trainers in the quality-delivery of SOP-based trainings
• Analyze guest satisfaction surveys/feedback to determine training plans for areas needing improvements
• Liaise with external training providers/institutions as may be required
• In charge of our internal training academy, duly registered under the MQA
• Ensure proper coordination with institutions such as - hotel training schools, universities, HRDC, MQA and others
• Participate in setting training budgets

Candidate Profile:

• Minimum Degree holder in Hospitality/Tourism/HR Management or any other relevant qualification
• At least 2-3 years of training delivery experience gained preferably in the hospitality sector
• Knowledge of running training institutions will be an advantage
• Excellent communication & presentation skills