He/she will be responsible for developing, delivering, and evaluating training programs for the organization. This role requires a deep knowledge of the organization's mission, goals, and objectives and will collaborate with a variety of departments to ensure proper training is provided.
Duties and Responsibilities
- Participate in designing and implementing appropriate training programs
- Conduct training needs assessments
- Develop training aids and multi-media tools to present training material
- Maintain training material to the highest standards
- Prepare and review written documents and reports accurately and timely
- Assist in E-Learning programs for employees
- Assist in the organisation of training courses and learning and development activities as and when required
- Maintain excellent relationship with Training institutions, Universities, Hotel Schools
- Performs administrative training duties
- Identify training needs and organize training interventions to meet quality standards
- Follow up HRDC process
- Coordinate and support on-site audits conducted by external providers
- Assure ongoing compliance with quality assurance standards as per Hotel SOP
- Ensure adherence to quality expectations and standards.
- Measures transfer of learning from training courses to the operation.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Carry out quarterly online and in person inspections
Candidate's Profile
- • Minimum Bachelor’s degree
- 1-2 years of experience in similar position preferably in the hotel sector
- • Computer skills - Microsoft Office, (Word, Excel, Power point) essential.
- • Excellent organisational skills
- • Strong Interpersonal & Communication Skills
- • Ability to work well under pressure and meet tight deadlines