Technician / Trainee Technician - Mobile Phone

The job incumbent will be responsible for diagnosis and repair of customers’ equipment and perform tasks to ensure that equipment operate as per established standards and customer requirements.

Job Purpose

The job incumbent will be responsible for diagnosis and repair of customers’ equipment and perform tasks to ensure that equipment operate as per established standards and customer requirements.

Main Responsibilities

• Diagnose faulty equipment and ensure repair and perform general testing
• Ensure to cascade to Senior or Chief Technicians in complex interventions or any issue affecting progress of repair
• Ensure with overall technical team for constant system status update, necessary technical remarks, resources and items cost
• Liaise with customer service department on technical matters for prompt feedback to customers

Profile 

• Certificate from a technical or vocational school or equivalent 
• Specialisation in IT, cellphones and audio visual would be an advantage  Minimum of 3 years proven experience in servicing and repairs of respective product 
• Be a good team player with the ability to work on own initiative and meet tight deadline

Benefits

• Health and Pension schemes
• 24hr Personal Accident Cover
• Staff Happiness Programs
• Company Doctor
• Incentives
• Staff Discount