Systems Support Analyst (2506-SSA)
- Riviere du Rempart
- Not disclosed
- Permanent
- Added 04/02/2025
- Closing 06/03/2025
- Human resources
Our client is seeking to recruit a dynamic Systems Support Analyst who will report to the Group Integration Manager (GIM) and Group CTO. The Systems Support Analyst is responsible for all systems support requirements within the J&J Group of companies.
The scope of responsibilities of the Systems Support Analyst includes providing support to all transporters and users on Freight Management System (FMS), Magic Eye (ME) and Extranet, Sage, Job Cards, OpenVPN and Predictive Index platform.
Responsibilities:
- Provide day-to-day support to all business units and subcontractors via the Extranet ticketing system.
- Reporting and escalating any programming issues/bugs in FMS/Extranet/ME to the GISM or Developers.
- Assisting and training new users in using FMS and ME where possible.
- Updating users with any new developments that may affect procedures.
- Liaising and negotiating with Developers on new requirements.
- Contribute to the development and maintenance of the FMS, Extranet, and ME systems standards.
- Extensive use of FMS and Magic Eye to its full functionality to have a deep understanding of the systems.
- Research and contribute with any innovative ideas or ways to improve the operations and/or efficiency of the company and share/communicate them appropriately to management.
- Ability to work beyond regular work environments and hours in response to unforeseen circumstances
- Creating flow charts and SOPs/manuals per GIM to facilitate and assist the end-users.
- Updating monthly extranet blogs as received by Legal/HSES team.
- Updating/maintenance of KYC as per management requirements.
- Managing users in the Predictive Index Platform.
- Daily updates of Sage Job cards.
- Providing access to Open VPN to Sage Users.
- Maintaining the creation of users in Sage and providing additional permissions.
- Preparation/updating of weekly reports on group recruitment reporting to the Group HR Manager.
- Perform other tasks/duties as may be required by Management.
Profile:
- Relevant degree/diploma in IT/or systems-related fields. Fresh graduates are welcome.
- No previous work experience is required, although beneficial.
- Knowledge of MySQL/SQL databases is an enormous benefit.
- Excellent level of the English language, both written and spoken.
- Good communication and cooperation skills.
- High detail orientation (accuracy and quality orientation when working).
- Hard, energetic worker with high responsibility, accountability, and dedication.
- Result-driven (KPIs)/orientated and good time management skills.
- Decision maker and quick thinker in a team or individually.
- Patient and able to handle similar and repetitive requests daily.
- Good analytical skills.
- Sound judgment and ability to lead by example by demonstrating ethical and moral behavior whilst ensuring compliance with the Health, Safety, Environmental & Security and Anti-Bribery and Anti-Corruption policies.
- Available to pursue personal development of skills and knowledge for increased role performance.
