Sports Entertainer

Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities.

Recreation Communication and Coordination

• Encourage and recruit guests to participate in recreation activities.
• Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, enter into Concierge Assistant).

Recreation Facilities Safety

Follow company policy and procedure for working with children (e.g., use of waiver forms).

• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members.

Safety

• Report work related accidents, or other injuries immediately upon occurrence to supervisor/manager.
• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Maintain awareness of suspicious activity on property and report such activity to a supervisor/manager.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Identify and correct unsafe work procedures or conditions and/or report them to management and Loss Prevention personnel.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information.

Recreation Equipment and Supplies

• Clean and maintain recreational equipment and supplies.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales by applying charges to guest rooms or handling cash and credit card payments using appropriate system (e.g., Micros, PMS).